Shipping policy

DELIVERY & SHIPPING

Processing Time
Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). Personalized items require 3–5 business days of production before shipment. The estimated transit times below begin after the order ships.

Where We Ship
We currently ship to the United States, Canada, United Kingdom, and Australia only.

Shipping Rates (USD) & Free Shipping
Selected Products: Free Standard Shipping with No Minimum Spend
All personalized products, along with any other products marked as eligible for free shipping on their product pages, qualify for free standard shipping to the United States, Canada, United Kingdom, and Australia. No minimum purchase is required for these products.
Other Products: Free Standard Shipping on Orders of $39 or More
For products that do not qualify for free shipping with no minimum spend, the following standard rates apply:
- United States: $4.99; free standard shipping on orders of $39 or more.
- United Kingdom: $4.99; free standard shipping on orders of $39 or more.
- Canada: $6.99; free standard shipping on orders of $39 or more.
- Australia: $6.99; free standard shipping on orders of $39 or more.
All amounts are in USD.
Orders Containing Both Types of Products
Adding a product that qualifies for free shipping does not automatically make other products in your order eligible for free shipping. Any applicable shipping charge will be displayed at checkout before payment.

Estimated Transit Times (After Processing)
- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom: 10–20 business days
- Australia: 10–20 business days

Transit times are estimates and may vary due to carrier delays, customs, or weather.

TRACKING
You will receive a shipping confirmation email with a tracking number once your order leaves our facility. 

SHIP FROM
All orders are safely packaged and shipped from our fulfillment center in Chongqing, China. Please note that packages may be subject to standard customs clearance.

ADDRESS CHANGES
If you notice an incorrect address on your order, please email us at support@pawhalogifts.com as soon as possible. Once shipped, packages cannot be rerouted. Any returned parcels due to an incorrect address will be re-shipped at the customer's expense.

DAMAGED IN TRANSIT
If your package arrives damaged, please contact us within 3 business days of delivery with photos of the packaging and product. Upon verification, we will provide a prepaid return label and issue a replacement or refund.

RETURNS & REFUNDS
For detailed information regarding return eligibility, return shipping fees, and refund processing windows, please refer to our full Return & Refund Policy page.