5 products

Frequently Asked Question

How long is processing time?

Orders are processed and packed within 1–3 business days before shipping.

Do you offer free shipping?

Yes,US / UK: Free shipping over $49

CA / AU: Free shipping over $59

How long does shipping take?

A: Estimated transit times (after dispatch):

  • USA: about 14 business days
  • UK: about 10 business days
  • Canada: about 15 business days
  • Australia: about 12 business days

How much ashes can the mini urn hold?

It’s designed for a small keepsake amount of ashes, fur or dried flowers. The screw-top lid provides a secure closure for everyday use.

What is your return policy?

If your item arrives damaged, incorrect or faulty, please contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund.

Is it suitable as a gift? Will there be prices inside the parcel?

Items are individually packed and gift-ready. Customs forms may show a declared value on the outside, but we don’t include a printed invoice with prices inside the parcel.

Will you offer custom pet portraits?

Yes. Custom pet portraits are coming soon to PawHalo Gifts.

We’re working with artists to create portraits that capture your pet’s personality, not just their photo.

If you’d like to be notified when custom portraits launch, please email us at support@pawhalogifts.com or join our newsletter at the bottom of this page.

Our Story

ABOUT US

Remembrance you can see and touch — never intrusive.

PawHalo Gifts was born to do one small, important thing: to make remembrance visible, tangible, and gentle in everyday life. Our Beginning~ After goodbye, the house gains quiet spaces—the empty leash by the door, the windowsill at dusk.

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